Player marianne59 posted a message on 07/07 19:39 on the MadLotto Forum: win 2 x 2 € but unable to exchange them for points. Answer him on MadLotto and exchange with other players

hello I won 2x2€ on 9/6/2020 at 9:47:11 and 9:47:12 I wanted to exchange them for Points but it does not want to Confirm the request it is marked "request impossible" would it be possible to explain why thank you in advance